首先先给大家列出常见的payment term付款方式
TT, L/C, D/P, D/A, O/A (后续会出一节专门分析这几种常见付款方式的利与弊)
作为卖家,最喜欢的肯定是TT before shipment = 出货前收齐货款。But,作为全能的外贸人,针对不同国家,不同顾客的付款方式,我们还常常需要做催款collection的动作。
这个章节是大家头痛的内容: collection 收款
(tips,喜欢的童鞋可以先收藏一下,以后遇到同样的情况可以使用哦。To save it first, just in case you might need it in future.)
催款时,我们最难处理的就是怎样在维持顾客关系的同时(不要撕破脸皮),但是又能要求买家在货款到期前结清尾款。
首先,我们要确保每隔一段时间(推荐月中+月尾),就发一次statement of account对账单给顾客,让顾客对自己的账户情况有个清楚的认知,也方便接下来的催款动作。通常信用好的顾客会主动的在逾期之前付清,信用不好的话,你就要发正式的货款逾期通知Overdue Payment Notice以及催款通知。
(tips, 除了发邮件外,各位小主还可以信息或者电话顾客,去了解逾期原因以及“哭诉”一下你的压力,以求顾客理解并尽快回收货款。)
"温和款"追款模板
Dear XXX,
Hope you are well.
Attached herewith Statement of Account for XXX(公司名) as at 3 June 2020 for your attention.
Kindly take note that there are 3 overdue invoices amounted to USD 10,000 and 4 invoices amounted of USD 150,000 will be DUE in July 2020.
We appreciate it if you could remit for these invoices not later than 15 June 2020. Allow me to call you for further discussion tomorrow.
Thank you for your business and we look forward to continued relationship. Regards,
XXX
1. 首次逾期通知
eg. This is a gentle reminder that your account is now 10 days overdue. (这个邮件只是一个提醒,您的账单已经过期10天了。)
eg. Please be informed that there are 4 overdue invoices amounted USD 3400 by today.(请知悉,截止今天为止,贵司已有4张发票逾期未付,总金额为3400美元。)
2. 语气稍强硬的逾期通知
eg. We request your support to transfer the payment immediately. (我们请求您的支持,立即支付款项)
eg. This is our third notice to you regarding the overdue payment against invoice # 11110.(这是我们第三次关于贵司发票#11110的逾期通知)
eg. Please advise your payment plan against your overdue payment against invoice #11110 & # 11112(烦请告知贵司关于发票11110和发票11112的付款计划)
3. 催款通知
eg. Please arrange the overdue payment latest by end of this Friday, otherwise, our management will stop the production for your other outstanding order. (请最迟于本周五内安排逾期付款,否则我们的管理层将停止生产贵司的其他未完成订单) tips, 软威胁
eg. Please contact me before 20 June to avoid our taking appropriate legal action.
(请于6月20号前跟我联系以避免我们采取正当的法律措施。) – 这类型的邮件我还从来没发过,这是从网上找来的模板。
在上模板,
(先介绍背景,我们跟一个南非老顾客做的open account(配合了有将近10年),这个顾客的习惯就是拖款, 历尽千辛万苦终于收了部分的款项,但还有USD 20k+没还,因为我又发了下面这封“软威胁”邮件)
Dear XXX,
Many thanks for the payment slip. We will keep you posted once we received the actual payment in.
And to update you that our finance is going to submit the quarterly report to insurance company, thus we are concerning how to explain on the overdue payment against invoice#11110 amounted USD 20,000 as we don’t want it to have some bad influence to your account. XXX(顾客公司名) and Us(自己的公司名) have been cooperated for such a long time, and I truly don’t want insurance company got some bad record of you. As such, could you share your payment plan and we will assist to explain to insurance company accordingly.
Much appreciate.
Thanks & Regards,
XXX
喜欢的可以先收藏哦
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